PART I - MODULE 3

Identifying, facilitating, understaning and regulating personal emotions.

Introduction

The life of an entrepreneurs is saturated with high intensity emotional experiences, be they positive or negative. More or less controlled, emotions put their mark on our actions and decisions, which can be an asset or an obstacle. Because of this fact, putting into practice and harnessing emotional intelligence in the professional environment brings many benefits. Although barely addressed by formal education, self-awareness (more in-depth addressed in Part I, Module 1 of this training course) is of vital importance.
In this module we will focus on those emotions that you are more prone to confront with as an entrepreneur. Mind, we don’t say these are the ONLY emotions you will be confronted with – just a starting point.
Moreover, although here we are talking about emotions by themselves, in reality, it is very difficult to make a clear distinction between them and thoughts, feelings or other more complicated aspects such as character and personality traits.
You may think it would be great to have a robot-like thinking ability, with no trace of emotion – then all your decisions will be perfectly rational and correct. Well, in fact you need those emotions to be a great entrepreneur. You need the energy they generate. Although often labelled as positive or negative - emotions are neither. They are messengers and they’re here to serve you. You need all of them as long as you harness and direct their energy constructively. Keep reading to find out why and how you can turn them into your best allies.

Common sense, and to some extent, specialized literature tends to clasify emotions as either positive or negative, based on if they're pleasureable to experience or not. In other words - do they 'feel good' or 'feel bad' (either on cognitive or physiological level). Simply labeling them as negative or positive most probably leads us to do whatever it takes to avoid those in the 1st cathegoy and experience more from those in the 2nd. 

However, there are a few things to be taken into consideration:

 Although there are similarities, emotions are profoundly subjective experiences. They can be influenced culturally or through education - or by self-learning- think about something you were scared to do and now enjoy doing because you know how to.

Another aspect is the behavioral aspect of the emotion - and the outcome of that.

There are things that feel bad - but in the end have a good outcome.

Things that feel good in the moment but have a bad outcome.

Things that both feel bad and have a bad outcome (you might want to stay away from these though).

Things that both feel good and have a good outcome (of course you want more of these).

The last two cathegories are quite easy to manage. But as an entrepreneur, you will very often meet the first 2 situations - so this is what you will need to master.

In the beginning chances are you will be confronted with frustration, disappointment, fear, hopelessness and what not. But great ideas come out of frustration. Doing those things other are afraid or too lazy to do will bring you closer to success.

Then the 2nd cathegory comes. Quitting might feel pleasurable on the moment. Or doing something that you know you will give you immediate releif - such as quitting a situation you find difficult.

Sometimes (or most of the times?) might be difficult to distinguish between the different types of situations and between of the different types of emotions.

What can help is to get some CLARITY - by asking yourself the following questions:

- How does this feel (physically)? Get aware of the physiological component. Do you have palpitations, are you breathing differently, feel tension in any part of your body, heaviness/lightness?
-What was the trigger (most usually one of your thoughts). Of course, the tought can be determined by some piece of information, something that someone said - but it is still a thought. Is this a habitual thing, does it come often, like it's automated. Or can you relate it to a specific situation.
-The behavioral component: what do you feel like doing? Is it in line with your values of long term goals? Is there any immediate danger? If not, in most cases, it's better not to act immediately, at the impulse of the emotion - but give yourself a little time to process it.

Without the pretense this is a complete approach, take a look at the emotions wheel below - which might help you with categorizing some of the most common emotions. However, mind that you might be experiencing mixed, ambivalent or multiple emotions at the same time.


Use this emotion wheel to get some clarity. If this one doesen't fit your needs or situation, feel free to create your own. 

We´ve said that, according to Goleman, emotional intelligence can be divided in 3 competences:

Self-awareness
Self-management
Empathy

Latest trends in psychology and human resources have added 2 other competences considered very important for a social inteligent person:

Motivation
Social skills (which include communication, cooperation, leadership…).

As emotional intelligence is broken down to competences, in order to increase our EQ, we should try to develop all of the competences related to it, insisting especially on those we think they are in need of more improvement. 

Self-learning activities to develop your EQ

Competences addressed:
Self-awareness, motivation 

Learning outcomes:
You will be able to recognise your own values.
You will be able to prioritise your values.
You will be able to identify what motivates you. 

Methodology: 
Self-reflection. Values circle

Why this activity is important?
A person is more willing to put effort on something if this is connected to an important personal value.

Description of the activity
Identify your values. You can do it by asking yourself questions such as: what is the most important in your life? What do you enjoy to do in your free time? Think of a situation that makes you happy and another that makes you unhappy. What are the qualities you value most in a person?
For each answer to those or other questions, try to summarise in a word so you will fin a value. For example, if what you enjoy doing in your free time is going out with friends, friendship is one of your values.
When you have your list, draw a circle and divide it into sector. Assign a bigger section to those values which are more important in your life.
You will identify, very graphically what is important for your and therefore you can find what motivates you to do things and you will have a tool when making a decision asking you these questions: Is this in line with my values? How does it help me to fulfil them?

Here you will find a list of possible values, so it will be easier for you to identify and define your own. But please, add any value which is not in the list but it´s important to you!
 

Competences addressed: 
Self-awareness, self-management 

Learning outcomes: 
You will be able to recognise which situations stress you.
You will be able to identify which emotions produce in you a stressful situation and how to shift the focus towards positive aspects. 

Methodology: 
Self-reflection, mindfulness and visualization. You can practice with a friend, a classmate or a family member. 

Why this activity is important? 
Recognising what stresses us helps to react when an unexpected situation happens, minimising the impact and helping us focus and what we can do and how we can do it. 

Description of the activity 
Visualize a situation that produces stress in you (or ask your friend to represent a situation that stresses you). For example, imagine you have a surprise exam next day.
Identify your first thoughts and the emotions you feel (anxiety? fear? anger?...).
Now take some time and breath deeply for 5 times. Don´t think of anything in this moment, just focus on your breath. This produces relaxation, decreases blood preasure and will help you think with clarity and objectivity.
Change what you think of the situation. For instance, instead of thinking of a surprise exam like a threat, try to think of it as opportunity. Instead of thinking of it as a punishment, think how good you will feel if you pass and how proud you will be of the new things learnt. Try to visualize yourself being successful. This will help you to focus on the result.
Focus on what you can do and how you can do it to overcome this situation. In this case, what you need to study? What is more important? How much time do you have? Where should you focus more? Then trace a plan and follow it!

Until this point, the activities proposed have been focused on self-awareness, self-management and motivation. Those are competences where you need to look inside yourself in order to develop them. Therefore, the activities are defined from an introspective point of view.

To develop empathy and social skills require, on the contrary, work with others. The focus this time is not on ourselves but in others´ world. How do they react? How do we think they feel? And how should we respond in exchange?

With the next activity, we are giving you a tool to practice your empathy and social skills. As for these ones, as they include a number of skills such as cooperation, leadership, teamwork… we are focusing on the most important one to master: active listening. If you don´t master this one, it is difficult you will get any of the others!

And what is active listening? We can define it as full concentration on what a person says/tells, paying attention not only to verbal communication but also to non verbal communication, such as the tone of voice, gestures or facial expressions. 

You can take a look at THE VIDEO BELOW for a clearer idea of active listening: 

Competences addressed: 
Empathy, active listening 

Learning outcomes: 
You will be able to recognise emotions in others and adapt your behaviour in consequence.
You will be able to actively take part in a conversation, understanding others 'arguments.
You will be able to learn while listening to others. 

Methodology: 
Conversation, identification of verbal and non verbal communication. To be done in pairs. 

Why this activity is important? 
Listening is probably the most important skill you can develop, as it will help you to learn, understand and self-reflect. Every time you talk to someone you have the opportunity to learn something else about others and about yourself. 

Description of the activity 
Tell your partner to choose a topic he/she likes or to tell you a situation he/she would like to share with you.
You will practice how to be present in the conversation and adopt and active role. To do this, try to make open questions (how did you manage? How did you feel? Why do you think it happened?...). This way, the person will be forced to think and to give you more information that will enable you to understand better.
During this exercise, take notes of the non verbal behaviour. For example, if the person smiles and when does he/she does it (while mentioning something in particular?), if the person looks sad, or angry, or doubtful and what does he/she say that gives him/her this reaction. Obviously in a normal conversation you don´t take notes, but during the exercise is OK to do it to force yourself to pay attention to these details until it comes naturally.
When the conversation is over, summarise what you heard to the other person, explaining what you think was more important in the conversation according to his/her verbal and not verbal communication.
Check with him/her if your conclusions are OK and how he/she felt with your listening. 

Remember

Venting your anger with the whole world because you don´t like a situation is not going to help to solve it. Try instead to breath, relax and think what you can do and what you cannot do! 

Assessment

Feeling like you've already improved your EQ? Take this test and check it out!

Click here to go to the test

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Funded by the Erasmus+ Program of the European Union 

The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsi­ble for any use which may be made of the information contained therein.

 2019 EIDE Project 
Diseño por KLEINON