Page 22 - IO2_Worksheet Student

EIDE IO2 Teaching Kit (Students’ Manual)

__________________________________________________________

Situation 3. A customer calls you directly (you are the business owner), although you
have a client service department. He/she is very angry and rudely complains of a
product acquisition from your company, asking for a full refund. You know that the
product was fine and that most probably the customer has not understood how to use
it properly. What you do?

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________