Page 19 - IO2_Worksheet Student

EIDE IO2 Teaching Kit (Students’ Manual)

PART I MODULE 4

EMPATHY. READING OTHERS

WORKSHEET1. APPLYING EMPATHY TO BUSINESS SITUATIONS

COMPETENCES ADDRESSED:

Empathy. Understanding other peoples’ moods. Applying empathy to business
situations.

LEARNING OUTCOMES:

You'll increase your empathy and capacity to identify/anticipate the emotions of
others and adapt your behavior accordingly.

METHODOLOGY:
Reflection

WHY THIS ACTIVITY IS IMPORTANT?

Empathy is a highly important business success factor. It influences sales, productivity,
innovation, wellbeing of employees, and for sure it represents a clear competitive
advantage. According to tonyrobbins.com, “An analysis of 6,731 managers in 38
countries demonstrated that empathy is positively related to job performance.
Specifically, managers who demonstrated empathy received higher performance

evaluations by their supervisors than managers without empathy. Importantly, the
study also emphasized that empathy can be learned. Therefore, proactive management
practices like teaching active listening, encouraging perspective-taking and cultivating
compassion are likely to
encourage empathy in
business.‘’

The most important aspect

is that empathy can be
learned and cultivated
within any business setting.

DESCRIPTION OF THE

ACTIVITY
Take 30 minutes to reflect and imagine examples of empathy applied to business in each
of the following situation. Present each example and discuss with your colleagues.