Page 34 - EIDE IO3 CF
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LEARNING OUTCOMES
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Learning outcome Knowledge Skills Competence Performance
indicators
Emotional Connection The learner understands The learner is able to use The learner is able to Explanation of the
with the Clients the concept of emotional his/her own emotional evaluate the importance concept given by the
connection and why intelligence to create a of emotional connection, learner.
emotional connection connection with which strategies is able to Performance of the
matters. customers and influence adopt and what are the learner in simulated
their decision-making improvements needed.
interaction with potential
clients.
Understanding the The learner understands The learner is able to The learner is able to Explanation of the
clients and their needs the main techniques and elaborate a specific apply the theoretical concept given by the
strategies to well identify process that allows framework on its learner.
clients’ needs. him/her to define the common working Performance of the
connection with clients’ environment.
learner in simulated
needs.
interaction with potential
clients.
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