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LEARNING OUTCOMES


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 Learning outcome   Knowledge   Skills   Competence   Performance

                                          indicators


 Emotional Connection  The learner understands   The learner is able to use   The learner is able to   Explanation of the
 with the Clients   the concept of emotional   his/her own emotional   evaluate the importance   concept given by the
 connection and why   intelligence to create a   of emotional connection,   learner.
 emotional connection   connection with   which strategies is able to   Performance of the
 matters.    customers and influence   adopt and what are the   learner in simulated
 their decision-making    improvements needed.
                                          interaction with potential
                                          clients.






 Understanding the   The learner understands   The learner is able to   The learner is able to   Explanation of the
 clients and their needs   the main techniques and   elaborate a specific   apply the theoretical   concept given by the
 strategies to well identify   process that allows   framework on its   learner.
 clients’ needs.   him/her to define the   common working   Performance of the
 connection with clients’   environment.
                                          learner in simulated
 needs.
                                          interaction with potential
                                          clients.















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